General Aquarium Delivery Information:
All deliveries are untimed delivery slots, delivered kerb side, Monday to Friday.
You will be contacted to confirm a delivery date for your aquarium. It is your responsibility to ensure that you are present for the delivery of your aquarium. If nobody is present at time of delivery it will be returned to the warehouse and a rearranged delivery will be organised at a cost of £35).
It is your responsibility to check what has been delivered to you, ensure that you are satisfied with the item, and that there are no damages to the product before you sign for it. We cannot accept responsibility for any damages to your aquarium once it has been checked and signed for. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery.
If the aquarium is damaged at the point of delivery you should refuse the delivery and contact us immediately. We will assess the damage and either arrange for replacement parts or replacement goods. If we are notified after 24 hours of the aquarium being delivered then we will be unable to replace it.
Aqua One Dropshipping Surcharges:
Aquatics Revolution will cover the initial pallet delivery cost for aquarium sets (tank + cabinet) associated with your order - thereby allowing these to be fulfilled under our 'Free Shipping on orders over £50' offer.
Some smaller fragile aquariums and tank only products requiring a palletised delivery cost a £30 base charge plus any surcharges listed below.
Some delivery areas however are subject to an additional surcharge, as outlined in the table below.
If this applies to your order, you will be contacted with information of the relevant surcharge and an invoice will be sent out to the email address provided when you placed your order.
If you have changed your mind about the aquarium you have received, and wish to return it, then contact us at email@example.com. We will arrange an uplift for you from your address.
Aquarium returns MUST be returned in their original retail packaging, undamaged, and secured to a pallet as all aquarium returns are completed by a pallet courier company.
Aquariums not properly prepared for collection will not be accepted by the courier.
Once the aquarium arrives back with our supplier they will inform us and providing the aquarium is in the condition in which the warehouse expect to receive it, a refund will be processed, less £80 + VAT to cover freight costs and returning this item.